From buying a car to repairing and maintaining, the 4S shop becomes the most frequent and costly place for car owners, and almost monopolizes consumer choice. Recently, the Ministry of Communications and other 10 departments jointly issued guidance on the transformation and upgrading of the maintenance industry. The sword refers to the monopoly of technical materials in the auto repair market and the monopoly of accessories channels. Can this block the black hole in the car repair?
Uniform coding of all auto parts Many domestic car owners may encounter the experience of 4S shops trying to tie up parts or services during the after-sales maintenance process. "The power supply system is out of order. The 4S shop asked for a replacement battery. As a result, it may be that the battery is dead, but the 4S shop has not even tested it." Jia Xinguang, executive director of the China Automobile Dealers Association, said that a friend was killed. The details show that some 4S shops use the so-called professional special maintenance information to implement monopoly services for consumers.
The first comment on the concept of the aftermarket of the car means that the auto repair market is facing a greater transformation and upgrading, from the production service industry to the consumer service industry. "In the future, all auto repair parts must have a uniform code. Uniform coding is like a spare part ID card." Wei Tongwei, secretary general of China Auto Maintenance Industry Association said.
Breaking the monopoly of factory accessories 4S shop specializes in parts and components, and earns a large profit from consumers. Some consumers have figured out that some imported or joint-venture brand cars use the price of imported parts required by 4S shops, which is actually several times the price of domestically produced parts. Jia Xinguang believes that many 4S shops can repair but change parts, but they can change parts but change the assembly, which seriously infringes on consumer rights.
The opinion puts forward that the monopoly of maintenance parts channel is broken, and the original parts manufacturing enterprises are encouraged to provide original parts and independent after-sales parts with independent trademarks to the automobile after-sales market; the authorized parts distribution enterprises and authorized maintenance enterprises are allowed to resell the original parts. “In the home appliance, clothing and other industries, the stores are stronger than the manufacturers, but in the automotive industry, the opposite is true. However, sellers and manufacturers must be responsible to consumers, so sellers should not be subject to manufacturers, and the relationship should be fair. "The famous lawyer Qiu Baochang said that it is necessary to break the monopoly of the manufacturers on the accessories, as long as they meet the standards, they should be allowed to circulate and sell in the market.
Car companies open maintenance information There is no transparency at all, and the cost of working hours has also made many consumers unable to understand. Some consumers told reporters that by finding other regular repair shops, the working hours are almost 50%-60% lower than the 4S stores. Many brand cars are easy to maintain at one time, and the working hours cost a hundred yuan, even if it is just a simple operation such as changing the oil.
The opinion is that before December 31 of next year, all automobile manufacturers should disclose all the technical information on the maintenance of models. For the new model to be released for 3 months, the model maintenance technical information is not valid, and the 3C certification and related announcements will be cancelled. Su Hui, deputy director of the China Automotive Distribution Association's Tangible Markets Branch, said that auto manufacturers must disclose the vehicle maintenance technical information of all models and play an important role in breaking the monopoly of the automotive aftermarket. Although in the whole vehicle distribution chain, automobile manufacturers will remain strong to dealers and consumers, but for maintenance and maintenance, the disclosure of maintenance technology information will achieve relatively fair market. According to Xinhua News Agency, the difference between Chinese and foreign auto repair practices, the European auto repair market, independent parts wholesalers and independent repairers, give car owners a greater choice. According to the data, in 2012, 66% of cars in the EU range between 4 and 6 years were repaired in authorized workshops, and 30% were selected for maintenance in other workshops.
In 2013, there were about 37,000 auto repair workshops in Germany, of which 38% were independent auto repair workshops and 54% were concession workshops. In the component segment, 80% of the parts are produced by the part manufacturer and only 20% are produced by the vehicle manufacturer. According to experts, in the German car companies authorized independent institutions to educate the technicians, to train the technical personnel of various enterprises to ensure the openness and competitiveness of the car repair market.
In addition, the EU requires a list of technical information to be published, such as electronic equipment maintenance records, accessory identification data, etc., as well as the disclosure of full-featured professional information from multi-brand general-purpose tool manufacturers. These have become an important factor in reducing the cost of maintenance for consumers, and it is worth learning.
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