Actively accepting users to review the FAW Jiefang Engine Division to start the 315 quality war

Since the birth of 3.15 Consumer Rights Day (hereinafter referred to as 3.15), a consumer rights protection war has begun. Undoubtedly, this consumer protection campaign not only tests the quality of the product, but also considers the supporting services. For the engine industry with user experience as the mainstay, FAW Jiefang Engine Division (hereinafter referred to as the Business Division) not only has achieved the quality upgrade from China manufacturing to China, but also fully implemented the fine core service. Enjoy user-centric experience upgrades. In 2018, the division has served more than 60,000 users, repaired nearly 100,000 times, and added nearly 100 service stations to protect users' rights in all aspects. During the period of 3.15, the business department took the initiative to launch the supplier quality monitoring action, actively accepting user reviews, and took the lead in the engine industry quality review.

Xichai Aowei 11-liter engine Xichai Aowei 11-liter engine

Quality upgrade to meet user needs

With the continuous development of China's economy, users' income levels have generally improved, consumption power has gradually increased, brand awareness has become stronger, and the requirements for product quality have gradually increased. At the same time, the era of China's six is ​​approaching, and the market structure of engine products has undergone tremendous changes. In addition to the increase in the proportion of high-end products, product quality will be further focused.

The so-called "good horse with a good saddle with a good sail", the premise of the company to produce high-quality products is to control the quality of each accessory. On March 6 this year, the business department started from Guangzhou and used the census approach of the Central Commission for Discipline Inspection for the first time. A monitoring team was set up inside the supplier to carry out strict quality supervision and audit work. This time, we carried out all-round supervision and auditing from product design, process control, inspection and testing, and resolutely implemented the quality concept of “Quality is only one life and life”, identifying problems, keeping a close eye on rectification problems, and creating an engine with satisfactory users. To complete the product quality upgrade created by China Manufacturing to China.

In addition, the business unit proposed four measures based on the current situation of the country's six products. First, in conjunction with the upgrade of the national six products, establish national six product quality management, quality control, quality supervision, quality improvement, quality testing and other relevant standards, into the quality standard information database, effectively guide the quality control of the country's six products; On-site recognition of the national six parts: focus on the on-site PPAP audit for the special parts, discharge key parts, problem parts and A/B parts of the country; third, implement the quality warning and alarm mechanism: New product development, mass production and after-sales service links establish quality warning and problem alarm mechanisms, set trigger conditions, implement high-risk quality trends/or mandatory reporting systems to ensure quality pre-control and effective handling; To build J7 boutique: take Aowei 6DM3 as a model model, and integrate with the world advanced level in terms of index setting, supplier system construction, quality standards, etc., and make special plans in 2019. The annual indicators should reflect leap-forward progress and strive for In 2020, it will reach the international first-class level.

Xichai Aowei 6DM3 engine Xichai Aowei 6DM3 engine

Fine "core" service to maintain user value

Empowering product value to seize market leadership position, improve service experience can be a leading position, service is no longer a product vassal, and even service is no longer limited to the status of products. In fact, services have become independent from the product and directly form productivity. Apple founder Steve Jobs once pointed out: "The brand lies in trust, the service lies in cultivation, and among many factors, service is crucial." Service brand as the best way for enterprises to create word of mouth and show credibility, to improve service satisfaction and build service brand has become a common issue of enterprises.

The business department is well versed in this principle, and strongly advocates and establishes a user-centered service brand with the characteristics of the business division. In 2013, it released the “fine core service” brand and highlighted the brand from the aspects of “exquisite, lean and sincere”. Value, and promote this service concept to service stations all over the country. Up to now, there are 1,918 national core service stations. In addition, the business department also requires that the user dial the 24-hour online customer service call or click the Xichai APP call button, the official WeChat contact customer service center, the staff will assign the nearest service site personnel within 15 minutes, the service personnel will be in 30 minutes. Go to the scene or by phone to get in touch with the user and solve the problem for the user. In order to facilitate the user to quickly and conveniently seek after-sales service, the service staff of the business department intimately paste the “fine core service contact card” in the conspicuous place of the front windshield without affecting the safety of driving.

Business Unit Core Service Contact Card Business Unit Core Service Contact Card

In 2019, with the approach of the implementation of the National Sixth Emission Standard, the Ministry of Business will continue to accept the demand for service stations at various service stations in order to strengthen the after-sales service technical capabilities of the business unit, and plan to apply at all major stations. A new service site has been added to the city. At the end of March, it is planned to conduct nationwide six special study and training for technical personnel of the national service station in order to better serve the six users of the country, starting from the pain points of users, and subverting the traditional service mode with timely, accurate and transparent services.

As the business unit actively accepts user review during 3.15, it has set off a banner of quality consumption, and leads the Chinese engine industry to the highland of quality consumption with true quality and good service, and injects core kinetic energy into the high-end power of the nation. The engine industry will soon be able to shoulder the shoulders and even surpass the international!

Reading volume: Source: Chinese network of truck: cold autumn

Process:

The foil roll is introduced into the rubber roller of the feeding device via the decoiling machine and then would in the winding former after passing through the edge of the Shearing Machine and the roller wheel of the burr pressing device. The inter layer insulation coil is erected in the rear of the coiling optical shaft of the Foil Winding Machine and wound in the winding former after sheared by the trimming roll and the shears blade.

Functional feature:

1. The device adopts and electrical servo deflection correction system to achieve manual/automatic adjustment of the foil position more conveniently and reliably.

2. An advanced electrical control technology of constant tension is adopted to control the tension of the foil and the inter layer insulation, with the features such as quantitive, accurate and convenient control of the tension no mechanical friction. The required tension can be maintained for forward winding, stop and backward winding, ensuring compact coils.

3. The inter layer insulation adopts a cantilever mechanism, convenient for feeding and the mechanism can be pulled out as a whole without guide rails outside the body.

4.  Automatic welding mechanism and roll shearing mechanism adopt ball screws and linear guide rails for drive, ensuring the service life and accuracy of the device.

5. This device first adopts the all-in-one sing frame, solving problems such as few coil urns and deflection correction lag.

6. This device is a hi-tech product produced by combining with actual production on the basis of many similar products at home and abroad. The whole machine is controlled via an advanced PLC touch screen, with high automation level and simple and reliable operation, representing higher production level of domestic foil winding machines.

 

Foil Winding Machine

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JINAN EURO-ASIA INT'L CO., LTD , https://www.eaelectricmachine.com